ALL DELIVERIES –
For all deliveries there is a courier charge of £8.95 to mainland England & Wales. There is an extra charge for Scotland, the Highlands, Northern & Southern Ireland, please call or email for the total cost. Courier delivery is Monday to Friday and there is a charge of £25.00 for a Saturday delivery. There are no deliveries on Sunday. If you are local within 5 miles of Pengenffordd please email to enquire if we can deliver directly to you.
All orders of food and hampers are dispatched within 72 hours of receiving your order unless a specified date is noted when you order. If your requested date is not available you will be advised as the earliest convenience.
Shipping & Handling
Authenticallywelsh.co.uk uses its own transportation and a reputable national courier Parcel Force who guarantee that your goods will arrive in suitable condition. Please note Parcel Force require a signature on delivery of your parcel and if there is no one in to receive the goods they will attempt delivery the following day (Monday to Friday) or collect from depot.
We will make every effort to have your goods delivered between Monday to Friday and will be despatched within 72 hours of your order. However, we will not be liable if we fail to do so due to circumstances beyond our control. Delivery is made to the address specified upon the order form (shipping address). It is your responsibility to make sure you have the correct delivery address, recipient name and contact telephone number.
Holiday Cottages only –
Where possible our drivers have permission of entry to your self-catering accommodation within the area outlined on the web-site. They will leave chilled goods in the fridge and dry goods on an appropriate work surface within the kitchen area. If you are in your accommodation they will only enter with your agreement.
All deliveries are required to receive a signature to complete the order. If for any reason there is no authorised recipient when the food order is delivered to your holiday cottage then an email will be sent to the person ordering and the cottage owner to confirm the time and place the order has been delivered.